Privacy Policy
Effective Date: 01/01/2025
1. Introduction Hardcastle Guitar Supply (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services.
2. Information We Collect We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, and payment details when you make a purchase.
Browsing Information: IP address, browser type, pages visited, and other analytics data.
Communication Data: Any information you provide when contacting us via email, phone, or website forms.
3. How We Use Your Information We use your information to:
Process and fulfill orders.
Provide customer support.
Improve our website and services.
Send promotional emails (if you have opted in).
Comply with legal obligations.
4. Sharing Your Information We do not sell or rent your personal information. However, we may share it with:
Service Providers: Payment processors, shipping partners, and analytics providers.
Legal Authorities: When required by law or to protect our business interests.
5. Data Security We take appropriate security measures to protect your personal information. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights You have the right to:
Access, update, or delete your personal data.
Opt out of marketing communications.
Request a copy of the data we hold about you.
7. Cookies and Tracking We use cookies to enhance user experience and track website analytics. You can manage cookie preferences in your browser settings.
8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
9. Contact Us If you have any questions about this Privacy Policy, please contact us at:
Hardcastle Guitar Supply
Email: admin@thehardcastleco.co.za
Phone: 076 44 22 504
