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FulL-TONE FEBRUARY - EVERYTHING LESS 25%

Gotoh® Jack Plate (Gold)

Gotoh® Jack Plate (Gold) - Image 2

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Gotoh® Jack Plate (Gold)

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A durable gold-plated jack plate, designed to securely mount input jacks, ensuring stability and reliability.

Key Features:

• 34.3mm x 34.3mm dimensions for a precise fit

• Gold-plated for durability and aesthetics

• Prevents jack movement, reducing wear and tear

Applications:

• Ideal for Les Paul®, SG®, and other electric guitars

• Perfect for jack replacements or custom guitar builds

Currently on Backorder

~~R159,90~~ R119,93 (-25% FULL-TONE FEBRUARY)

Shipped Nationwide in SA with Pudo

$8.79 $6.60

Shipped to the US with FedEx

£7.20 £5.40

Shipped to the UK with FedEx

€8.00 €6.00

Shipped to the EU with FedEx

~~R4 639,90~~ R3 479,93 (-25% FULL-TONE FEBRUARY)

~~R4 239,90~~ R3 179,93 (-25% FULL-TONE FEBRUARY)

~~R269,90~~ R202,43 (-25% FULL-TONE FEBRUARY)

~~R219,90~~ R164,93 (-25% FULL-TONE FEBRUARY)

~~R249,90~~ R187,43 (-25% FULL-TONE FEBRUARY)

~~R429,90~~ R322,43 (-25% FULL-TONE FEBRUARY)

~~R659,90~~ R494,93 (-25% FULL-TONE FEBRUARY)

~~R1 449,90~~ R1 087,43 (-25% FULL-TONE FEBRUARY)

~~R1 559,90~~ R1 169,93 (-25% FULL-TONE FEBRUARY)

~~R679,90~~ R509,93 (-25% FULL-TONE FEBRUARY)

~~R819,90~~ R614,93 (-25% FULL-TONE FEBRUARY)

~~R679,90~~ R509,93 (-25% FULL-TONE FEBRUARY)

Who We Are

Hardcastle Guitar Supply is South Africa’s dedicated source for premium guitar parts, hardware, and accessories. Whether you’re a professional musician, a passionate hobbyist, or a skilled luthier, our mission is simple: to help you upgrade, repair, or build your dream guitar with the best components available worldwide.

We are not just a store — we are a community-driven supplier that understands the needs of guitar players, builders, and enthusiasts. From world-renowned brands like Gotoh, Switchcraft, CTS, Seymour Duncan, and Wilkinson to carefully selected accessories, we stock only gear we trust to deliver reliability, tone, and performance.

What We Offer

We focus on bringing quality and authenticity to every order. Our catalogue includes:

Tuners & Machine Heads – Precision, stability, and smooth tuning from leading brands.
Switches & Electronics – Reliable Switchcraft and CTS components trusted by luthiers worldwide.
Pickups – Humbuckers, single-coils, and bass pickups for every style and sound.
Pots & Wiring – Smooth control, consistent response, and durable builds.
Bridges & Tailpieces – High-quality hardware for better sustain and intonation.
Knobs, Covers & Plates – Finishing touches to personalise your instrument.
Accessories & Tools – Essentials for guitar care, maintenance, and setup.

Every product we carry is hand-picked for quality and performance, so you can shop with confidence knowing you’re getting genuine, reliable gear.

Why Choose Us?

Trusted Brands Only – We supply original, authentic parts — never cheap knock-offs.
Musician-Owned & Operated – We know what matters because we play, repair, and build too.
Fast Dispatch – Local and international shipping options, with real-time tracking.
Expert Support – Not sure what part fits? We’ll help you choose the right component for your guitar.
Community Commitment – We support local musicians, repair shops, and luthiers with fair pricing and bulk options.

Our Promise

We believe buying guitar parts should be easy, reliable, and stress-free. That’s why we guarantee:

Clear product descriptions and sizing guides.
Secure checkout and safe payment options.
Careful packaging to ensure your order arrives safely.
Responsive after-sales support if you need help or advice.

Whether you’re restoring a vintage Strat, hot-rodding a Les Paul, or building a custom masterpiece from scratch, Hardcastle Guitar Supply is here to help you every step of the way.

FAQS

1. Do you stock original brand parts?

Yes.

At Hardcastle Guitar Supply we only source from trusted, official suppliers and manufacturers such as Gotoh, Switchcraft, CTS, and other well-known brands. Every item we sell is guaranteed 100% authentic, brand new, and inspected before shipping. We do not sell imitations, knock-offs, or second-hand parts unless clearly stated in the product description (e.g. clearance, B-stock).

2. Do you ship internationally?

Yes, we ship worldwide.

South Africa: Local orders are shipped via trusted courier partners and typically arrive within 2–5 business days.
International: Delivery times vary depending on destination and customs, usually 7–21 business days.
Customs Duties/Taxes: Please note, some countries may charge additional import duties or taxes. These charges are not included in our prices and are the responsibility of the buyer.

If you’re unsure about shipping costs to your country, contact us before placing your order and we’ll provide an estimate.

3. How can I track my order?

Once your order has been dispatched, you’ll receive an email confirmation with a tracking number. You can use this number to track your package through the courier’s website.

Local orders: Updates are usually available within a few hours after dispatch.
International orders: Tracking may take 24–48 hours to appear, and in some cases, updates may pause while your parcel is in customs.

If you experience any delays or issues, email us at info@thehardcastleco.co.za and we’ll assist right away.

4. Can I return or exchange an item?

Yes.

We understand that sometimes a part may not fit your guitar, or you may change your mind. Our Returns & Exchanges Policy allows you to return or exchange items within 14 days of delivery, provided they are unused, in their original packaging, and in resellable condition.

If the item is defective, damaged, or incorrect, we will cover return shipping costs.
If you are returning due to preference or incorrect ordering, return shipping is the customer’s responsibility.

Refunds or exchanges are processed within 5–7 business days of receiving the item.

5. What payment methods do you accept?

We accept a wide range of secure payment options, including:

Credit & Debit Cards (Visa, Mastercard, etc.)
Instant EFT (South Africa)
PayPal (for international customers)
Other secure payment gateways depending on your region.

All payments are processed through trusted, encrypted platforms to protect your financial information.

6. Do you offer warranties on products?

Yes.

Most of our products come with the manufacturer’s warranty, which covers defects in materials and workmanship. Warranty lengths vary by brand and product type.

For Gotoh, Switchcraft, and CTS parts, warranties are typically 6–12 months.
Strings, picks, and consumables are not covered under warranty due to natural wear.

If you experience a warranty issue, please contact us with photos/videos and proof of purchase.

7. Can you help me choose the right part?

Absolutely!

If you’re unsure whether a part will fit your guitar (e.g. tuner hole size, bridge spacing, or potentiometer type), email us with your guitar’s make, model, and year. Our team will help guide you toward the correct fit.

8. Do you offer discounts for bulk orders or luthiers?

Yes, we support builders and repair shops. If you are ordering in bulk or regularly purchase parts for repairs/builds, contact us at info@thehardcastleco.co.za to discuss wholesale or loyalty pricing.

9. What if an item I want is out of stock?

If a product is sold out, you can:

Contact us to find out the estimated restock date.
Request a special order if the product is available from the manufacturer.

10. How do I know if a product will fit my guitar?

We provide detailed measurements and specifications in the product description whenever possible. To ensure proper fit:

Compare the measurements to your existing part.
Use our Size Guide for common items like tuners, bridges, and pots.
Contact us if you’re still unsure — we’re happy to help.

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how we handle dispatch, delivery, tracking, customs, and claims for orders placed on our website.

1) Processing & Dispatch

Order processing time: We aim to dispatch within 1–2 business days (Mon–Fri, excluding public holidays, South Africa time).
Cut-off time: Orders received after 13:00 SAST may be processed the next business day.
Out-of-stock / pre-orders: If an item is out of stock or on pre-order, we’ll email an updated ETA or offer alternatives/refund options.
Address accuracy: Please ensure your delivery details are complete and correct. We’re not liable for delays or losses caused by incomplete/incorrect addresses.

2) Delivery Services & Regions

A. South Africa (Domestic) — PuDo

Method: PuDo locker-to-locker and PuDo courier (door-to-door) where available.
Typical transit time: 2–5 business days, depending on destination and service selected.
Tracking: A tracking link/SMS will be sent when your order ships.
Locker collections: You’ll receive pickup details and a collection window from PuDo. Uncollected parcels return to us and re-delivery fees may apply.
Authority to Leave (ATL): If you permit ATL at checkout (door deliveries), risk transfers upon courier scan at your premises.

B. United Kingdom & United States — FedEx International

Method: FedEx International (priority or economy, chosen at checkout or optimised by us).
Typical transit time: 5–10 business days, excluding customs clearance time.
Tracking: A FedEx tracking number will be provided on dispatch.
No P.O. Boxes: FedEx requires a physical address and recipient contact number.
Failed delivery / re-delivery: If FedEx cannot deliver after reasonable attempts, the shipment may be returned or held. Re-delivery/return charges may apply.

Note on other destinations: We can often ship worldwide on request. Contact us for a quote.

3) Duties, Taxes & Customs (International Orders)

Incoterms: Unless expressly stated otherwise, shipments to the UK/US are sent DAP (Delivered At Place)/DDU.
Importer of record: The customer/recipient is the importer of record and responsible for all VAT, customs duties, brokerage and handling fees assessed by local authorities or FedEx.
Customs delays: Customs inspections can extend delivery times; these are outside our control.
Refusal to pay charges: If charges are refused and the parcel is returned or abandoned, we may deduct all carrier and handling costs from any refund.

4) Shipping Fees & Surcharges

Rates: Calculated at checkout based on destination, weight/volumetric weight, and service.
Remote areas: Couriers may apply remote/extended area surcharges. We’ll notify you if additional fees apply before dispatch.
Re-delivery / return-to-sender fees: If a parcel is returned due to incorrect address, failure to collect, or refusal, actual courier fees may be chargeable before re-shipping or deducted from a refund.

5) Packaging & Restricted Items

Protective packaging: Parts are packed to minimise transit damage.
Magnetised materials: Certain magnets/pickup components may be subject to air transport restrictions. We package and declare in line with applicable courier/IATA rules; where a service cannot carry an item, we’ll suggest alternatives or refund.
Prohibited goods: We cannot ship items prohibited by carrier or destination law/regulation.

6) Risk of Loss & Title

Transfer of risk: Risk passes to you upon delivery scan at your address/locker, or signature/OTP release, as applicable.
Title: Title to goods transfers upon receipt of full payment and dispatch.

7) Tracking, Delivery Issues & Claims

Tracking updates: Use your tracking link for real-time status. Please allow up to 24 hours after dispatch for scans to appear.
If your parcel is late: Check tracking first, then contact the courier and/or us with your order number.
Visible damage on delivery: Please note the damage with the courier/locker interface (if possible), photograph the packaging and contents immediately, and contact us within 48 hours.
Concealed damage / missing items: Report within 7 days of delivery with photos of packaging and contents.
Lost shipments: If tracking shows no movement for an unreasonable period or the courier confirms loss, we’ll lodge a claim. Resolution depends on the courier’s investigation.
Claims window: You must notify us within 7 days of delivery (or expected delivery for non-delivery) so we can meet carrier claim deadlines. Late claims may not be accepted by carriers.

8) Insurance

Optional shipping insurance may be available at checkout for higher-value orders. If declined, compensation is limited to the courier’s standard liability, which may be below the order value.
Exclusions: Couriers often exclude coverage for improper installation, wear-and-tear, or where packaging is discarded before evidence is recorded.

9) Split Shipments & Partial Fulfilment

We may split an order into multiple parcels for safety or logistics. You’ll receive separate tracking numbers.
Back-ordered items may ship later at no extra domestic cost; international split shipping may incur additional charges (we’ll confirm first).

10) Delivery Instructions & Access

Gate codes, access notes, safe place: Provide clear notes at checkout. We’ll pass reasonable instructions to the courier, but compliance is not guaranteed.
Signature requirements: Some shipments may require a signature or OTP for release. If no one is available, redelivery or pickup may be required.

11) Non-Delivery, Returns to Sender & Refusals

Undeliverable parcels (wrong/incomplete address, not collected from locker, customs fees unpaid, refused delivery) may be returned to us.
On return, we can re-ship (after payment of re-shipping and any carrier return fees) or refund the item price minusall courier costs incurred. Original shipping is non-refundable unless due to our error.

12) Force Majeure

We aren’t liable for delays or failures caused by events beyond our reasonable control (e.g., severe weather, strikes, disasters, public emergencies, customs actions, carrier network issues).

13) Contact (Shipping Support)

Email: info@thehardcastleco.co.za
Phone/WhatsApp: +27636580201
Hours: Mon–Fri, 09:00–17:00 SAST (excluding public holidays)

Country-Specific Snapshot (Quick Reference)

South Africa (PuDo):

Services: Locker-to-locker; courier door delivery where available.
ETA: 2–5 business days.
ATL optional (door). Locker collection within the provided time window.

United Kingdom (FedEx):

Services: FedEx International.
ETA: 5–10 business days (+ customs).
Duties/VAT/fees payable by recipient (DAP). No P.O. Boxes.

United States (FedEx):

Services: FedEx International.
ETA: 5–10 business days (+ customs).
Duties/taxes/fees payable by recipient (DAP). No P.O. Boxes.