Terms of Service
Effective Date: 01/01/2025
Welcome to Hardcastle Guitar Supply. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Hardcastle Guitar Supply, you agree to be bound by these Terms.
1. General Conditions
1.1. By using our website or purchasing our products, you confirm that you are at least 18 years old or have permission from a legal guardian.
1.2. We reserve the right to refuse service to anyone for any reason at any time.
1.3. You agree not to use our products for any illegal or unauthorized purposes.
2. Products & Orders
2.1. We specialize in distributing Gotoh and high-quality guitar parts in South Africa.
2.2. All product descriptions, prices, and availability are subject to change without notice.
2.3. We reserve the right to cancel or refuse any order at our discretion. If payment has already been processed, a refund will be issued.
2.4. Images of products are for illustrative purposes only; actual products may vary slightly.
3. Pricing & Payments
3.1. Prices are listed in [ZAR or applicable currency] and are subject to change.
3.2. We accept various payment methods as specified on our website.
3.3. Payments must be completed before orders are processed and shipped.
4. Shipping & Delivery
4.1. We ship within South Africa. Delivery times are estimates and not guaranteed.
4.2. Hardcastle Guitar Supply is not responsible for shipping delays, lost, or damaged shipments once they leave our facility.
4.3. Customers are responsible for providing accurate shipping information. Additional charges may apply for incorrect addresses.
5. Returns & Refunds
5.1. We accept returns within [X] days of purchase if the item is unused and in its original packaging.
5.2. Customers are responsible for return shipping costs unless the return is due to an error on our part.
5.3. Refunds or replacements will be issued upon inspection of returned items.
6. Warranty & Liability
6.1. Manufacturer warranties apply to products where specified.
6.2. We are not liable for damages resulting from improper use or installation of our products.
6.3. To the fullest extent permitted by law, Hardcastle Guitar Supply is not responsible for indirect, incidental, or consequential damages.
7. Intellectual Property
7.1. All content on our website, including images, logos, and text, is the property of Hardcastle Guitar Supply and may not be used without permission.
8. Privacy Policy
8.1. Your personal information is handled according to our Privacy Policy, which outlines how we collect, use, and protect your data.
9. Changes to Terms
9.1. We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.
10. Contact Information
If you have any questions about these Terms, please contact us at admin@thehardcastleco.co.za
