Workshop Essentials

Workshop Essentials

Tools and materials no luthier should be without.

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    Hardcastle Guitar Supply is the online trading name of Hardcastle Trading (Pty) Ltd, a South African registered company. We specialize in premium guitar parts and components, supplying musicians, luthiers, and hobbyists both locally and internationally. From pickups and magnets to screws, hardware, and precision parts, our mission is to provide builders and players with the tools they need to repair, upgrade, or craft their perfect instrument. We proudly serve customers in South Africa, the UK, the US, and worldwide.

    TERMS & CONDITIONS​

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    TERMS & CONDITIONS

    Terms & Conditions

    Effective Date: 01/01/2025

    These Terms & Conditions govern your use of Hardcastle Guitar Supply (trading name of Hardcastle Trading (Pty) Ltd) and your purchase of products through our website.

    1. General

    • The website is operated by Hardcastle Trading (Pty) Ltd, a registered company in South Africa.
    • By using this site, you agree to these terms, which may be updated at any time.

    2. Products & Orders

    • We strive for accuracy in descriptions, but errors may occur.
    • Orders are accepted subject to product availability and confirmation of payment.
    • We reserve the right to cancel orders due to stock shortages, pricing errors, or suspected fraud.

    3. Pricing & Payment

    • All prices are in South African Rand (ZAR). International orders may be subject to currency conversion by your payment provider.
    • Full payment is required before an order is processed.
    • Accepted payments: secure online gateways (PayFast, PayPal, Stripe, etc.).

    4. Shipping & Delivery

    • We ship across South Africa and internationally, including the UK and US.
    • Shipping fees and delivery estimates are shown at checkout.
    • International customers are responsible for customs duties, taxes, and import regulations in their country.

    5. Returns & Refunds

    • Returns accepted within 14 days of delivery (unused, original packaging, resale condition).
    • Custom/special-order items are non-refundable, unless defective.
    • Refunds are processed once the product is inspected and approved.
    • Shipping costs are non-refundable unless the return is due to our error.

    6. Warranties & Liability

    • Products are sold “as is” with manufacturer warranties where applicable.
    • We are not responsible for damage caused by incorrect installation, misuse, or modifications.
    • Liability is limited to the value of the purchased product.

    7. Intellectual Property

    • All website content (logos, images, product descriptions, text) belongs to Hardcastle Trading (Pty) Ltd.
    • No content may be copied, used, or distributed without prior written consent.

    8. Governing Law & Jurisdiction

    • South African law governs these terms for local customers.
    • For UK and EU customers, mandatory consumer protections under local law apply.
    • For US customers, state and federal consumer protection laws apply.